Shipping Policy

Last Updated: September 23, 2026

Thank you for shopping with MELONA. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, weekends, and holidays. Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping and Delivery

Delivery times depend on your location, the product ordered, and the shipping method available for your order.

Estimated delivery times are estimates and are not guaranteed. Delays may occasionally occur due to shipping carriers, weather, customs, holidays, or other circumstances outside our reasonable control.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Any free shipping offers or promotions available at the time of your order will be shown on our website or during checkout.

Order Tracking

When tracking is available, you will receive tracking information by email after your order has shipped.

Please allow some time for the shipping carrier to update your tracking information after your package has been dispatched.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order.

If you notice an error in your shipping address, contact us as soon as possible at info@melonashop.com. We will try to update the address before the order ships, but changes cannot be guaranteed once an order has been processed or dispatched.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first.

If you still need assistance, contact us at info@melonashop.com with your order number and we will help review the shipment.

Damaged Packages or Incorrect Items

Please inspect your order when it arrives. If your package or product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible.

Please include your order number and photos of the item when possible so we can review the issue.

International Orders

International shipping availability depends on the destination and product.

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Any charges not collected during checkout may be the customer's responsibility where permitted by law.

Contact Us

For questions about shipping, tracking, or your order, contact:

MELONA
Email: info@melonashop.com
Website: melonashop.com